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Through video, artifacts and “Person to Person” History, discover the tremendous spirit of resilience and service that arose after the attacks of September 11th, and be inspired to honor the legacy of that spirit through volunteerism and acts of kindness in your community.

  • It's touching, heartfelt, and hard. I felt very close to the families and victims in this space. The personal touch, plane tickets, jackets... pieces of the the lives lost there in front of you is very powerful.

    A_Miracle_Day, New York, NY
    A_Miracle_Day, New York, NY Read Full Review
  • The 9/11 Tribute Museum was a highlight of our trip to New York. The museum was a tasteful and respectable tribute to lives lost and the survivors.

    Donna S. - Grafton, Australia.
    Donna S. - Grafton, Australia. Read Full Review
  • The museum creators have taken time to tell so many stories of people who were connected first-hand to 9/11. And the exhibits are also hopeful, as they take time to tell of the many good things that have come about as a result of that day in history.

    fergusontribe, Texas.
    fergusontribe, Texas. Read Full Review
  • It's emotional, thought provoking, and gives one an even bigger sense of pride that this country could pull together in the face of such tragedy. The stories are personal, the artifacts are personal, and it is well worth the visit.

    MeraKi25 - Philadelphia, PA.
    MeraKi25 - Philadelphia, PA. Read Full Review
  • I love the pick-me-up at the end where you can post what contributions to society you have made and have it posted.

    Lori L.
    Lori L. Read Full Review
  • I have been to a number museums around the world, nothing has matched the 9/11 Tribute Museum … this place is simple and classy. The museum does a fantastic job honoring all those who were involved with 9/11 in someway … This something that everyone must experience.

    Sean M. - Dearborn, MI.
    Sean M. - Dearborn, MI. Read Full Review
  • A must see for every American. Wonderful artifacts and stories of heroism, and all the good in our society, from strangers helping strangers, to fire and police that kept going up the stairs.

    Scott D. - Rancho Cucamonga, CA.
    Scott D. - Rancho Cucamonga, CA. Read Full Review
  • This is a very, very emotional tour. It never ceases to amaze me, and it never ceases to make me "feel”… This was my second visit (first time was in 2014) to the 9/11 Tribute Museum… This is an amazing experience that you're not gong to find anywhere

    Sara A. - Scottsdale, Arizona
    Sara A. - Scottsdale, Arizona Read Full Review
  • I can't express how well done this museum depicted events leading up to that dreadful day, emotions of that day and how we recovered as a nation. Volunteers were fantastic and passionate about the museum and NYC!

    Sheryl Ann
    Sheryl Ann Read Full Review
  • A once in a life time opportunity to meet people with a personal link to 9/11. I honestly would go to New York for the sole purpose of revisiting the Tribute [Museum]. So different to any other experience. So much respect.

    Elizabethsxo - Middlesbrough, UK
    Elizabethsxo - Middlesbrough, UK Read Full Review

Frequently Asked Questions

What are the 9/11 Tribute Museum’s operating hours?

The 9/11 Tribute Museum is open every day except September 11, Thanksgiving and December 25. Our hours are Tuesday through Saturday from 10:00am—5:00pm, with last admission at 4:30pm.

I don’t see tour tickets available for the day I’d like. Is there a way to get them some other way?


Tour tickets are often available at the 9/11 Tribute Museum the same day. Please inquire when you arrive as to the next available tour.

Is 9/11 Tribute Museum admission included with New York Pass, Explorer Pass, or other tour passes?

Visit our Combo Passes page for a list of official partner passes.

Does my ticket include admission to the 9/11 Memorial & Museum?

No. We are a separate entity from the National 9/11 Memorial & Museum. Our guided tours take place on the 9/11 Memorial plaza, but 9/11 Memorial Museum is not included in the price of our tours or our museum admission. You can visit 911memorial.org/visit for details on admission to the 9/11 Memorial Museum.

What time do the tours take place?

Tours are held every day at 11:00am, 12:00pm, 1:00pm, 2:00pm, and 3:00pm. During the summer season, additional tours are held on Fridays and Saturdays. We also occasionally offer evening tours at 6:00pm.

Where do the walking tours go?

9/11 Tribute Museum walking tours proceed depart from the museum and proceed north to the Firefighters’ Memorial at Greenwich and Liberty Streets, then go onto the 9/11 Memorial plaza. Please note that more than 90% of the tours are outdoors.

How long are walking tours?

Walking tours are approximately 75 minutes in length.

How do I prepare for weather conditions?

The 9/11 Tribute Museum’s walking tours are held outdoors and run, rain or shine. For inclement and severe weather, we do have an alternate indoor tour route that your guide may choose to use. In the extremely rare event that weather conditions cause the National September 11th Memorial to be closed, your tour might also be held within our galleries.

Is the Museum appropriate for children?

Parents and guardians are the best judge of what content is appropriate for their children, how their child would react, and whether the 9/11 Tribute Museum is right for their child. That said, children of all ages have come through our galleries and gone on walking tours. In our gallery focused on September 11, 2001, there are videos of the planes hitting the towers, and of the towers collapsing, but it is easy to steer your child around these, should you wish to avoid them. Please ask any of our guides and/or staff for any additional questions.

Is the Museum wheelchair accessible and ADA compliant?

Yes, the museum is wheelchair accessible and ADA compliant.

Are strollers, scooters, walkers, wheelchairs or any type of mobility device permitted?

Yes.

How much time does a visit to the Museum take?

We find that most of our visitors spend between 30-45 minutes in the Museum, but you may spend as much time as you like.

Can I take photos or videos while I’m at the 9/11 Tribute Museum?

You are welcome to take still photography and videography for personal and editorial use by means of phones, hand-held cameras and tablet devices inside the 9/11 Tribute Museum. Editorial use is defined as being non-commercial in nature, such as news reporting, criticism, and education.

Use of such photography/videography for commercial purposes is prohibited. The 9/11 Tribute Museum reserves the right to withhold and/or withdraw permission to photograph on its premises or to reproduce photographs taken on its premises.

Inquiries and proposals regarding commercial uses of photography/videography on the premises of the 9/11 Tribute Museum may be directed to info@911tributemuseum.org.

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