FAQs

Where is the 9/11 Tribute Museum located?

We are located at 92 Greenwich Street, on the corner of Greenwich and Rector Street.

How do I arrange a visit for student and educational groups?

To arrange a visit for a group of students, please fill out the form on our Book A Class Visit page and a member of our team will respond to your inquiry.

How do I book a guided walking tour with the Explorer Pass?

Walking tours must be booked in person with your Explorer Pass. Please bring your pass to the 9/11 Tribute Museum and inquire there as to the next available tour.

How is the 9/11 Tribute Museum different from the National September 11th Memorial & Museum?

The 9/11 Tribute Museum and the National September 11th Memorial & Museum are separate non-profit institutions that both share the history of the tragic events that changed the world.

The 9/11 Tribute Museum remembers 9/11 in galleries and on walking tours through the stories of those directly experienced the tragic events – family members who lost loved ones, survivors, Lower Manhattan residents and workers and rescue and recovery workers.  It offers visitors, through artifacts, stories, photos and videos, the ability to learn factual information about the events, the unprecedented rescue and recovery operations and the tremendous spirit of resilience and service that arose after the attacks and continues today.

The National September 11 Memorial Museum serves as the country’s principal institution concerned with exploring the implications of the events of 9/11, documenting the impact of those events and exploring 9/11’s continuing significance.  The Museum tells the story of 9/11 through interactive technology, archives, narratives and a growing permanent collection of artifacts, stories, photos, video and other materials that shape our shared history.

Is parking available at the 9/11 Tribute Museum?

The Battery Parking Garage (tel. 212-425-1065) is a paid parking facility located just to the south of the 9/11 Tribute Museum, less than one block away, at 70 Greenwich Street, New York, NY 10006.

Do you offer any other educational programs for groups?

We also offer Distance Learning programs, where students will be given the chance to foster a connection with members of the 9/11 community and explore the history of the event through live videoconferencing. To learn more or request pricing, visit our Distance Learning page.

Is the Museum appropriate for children?

Parents and guardians are the best judge of what content is appropriate for their children, how their child would react, and whether the 9/11 Tribute Museum is right for their child. That said, children of all ages have come through our galleries and gone on walking tours. In our gallery focused on September 11, 2001, there are videos of the planes hitting the towers, and of the towers collapsing, but it is easy to steer your child around these, should you wish to avoid them. Please ask any of our guides and/or staff for any additional questions.

How do I become a 9/11 Tribute Museum volunteer walking tour guide?

Learn more about our criteria for becoming a volunteer walking tour guide and fill out an application to Become a volunteer.

What are the 9/11 Tribute Museum’s operating hours?

The 9/11 Tribute Museum is open every day except September 11, Thanksgiving and December 25. Our hours are Monday through Saturday from 10:00am—6:00pm, with last admission at 5:30pm, and Sunday 10:00am—5:00pm, with last admission at 4:30pm.

How do I arrange a visit for an adult group?

Details on arranging groups may be found on our Group Visits page.

Is the Museum wheelchair accessible and ADA compliant?

Yes, the museum is wheelchair accessible and ADA compliant.

How do I donate to the 9/11 Tribute Museum and September 11 Families’ Association?

Thank you for considering a donation. Donations may be made by visiting our Donation page.

Are there any discounts available?

We offer discounted Museum admission to students, seniors, firefighters, police officers, EMS workers, and members of the military. Please be prepared to provide a valid ID upon arrival.

How do I arrange a visit for a student, education and camp group?

We offer a variety of educational programs. You can learn more about setting up a class trip on our Class Visit page.

Are strollers, scooters, walkers, wheelchairs or any type of mobility device permitted?

Yes.

Do you offer opportunities for corporate engagement?

Yes, to learn more about partnering with us, visit our Corporate Partnerships page.

Are tickets sent via mail or email?

If you book in advance online, your tickets will be emailed to you. You may buy tickets or use your travel pass at the door as well.

How do I reserve a guided walking tour?

Visit Guided Tours for everything you need to know about our walking tours of the 9/11 Memorial.

How much time does a visit to the Museum take?

We find that most of our visitors spend between 30-45 minutes in the Museum, but you may spend as much time as you like.

How do I become a 9/11 Tribute Museum member?

We have a number of membership packages visit our Membership page to choose the one that is right for you.

Does my ticket include admission to the 9/11 Memorial & Museum?

No. We are a separate entity from the National 9/11 Memorial & Museum. Our guided tours take place on the 9/11 Memorial plaza, but 9/11 Memorial Museum is not included in the price of our tours or our museum admission. You can visit 911memorial.org/visit for details on admission to the 9/11 Memorial Museum.

What time do the tours take place?

Tours are held every day at 11:00am, 12:00pm, 1:00pm, 2:00pm, and 3:00pm. During the summer season, additional tours are held on Fridays and Saturdays. We also occasionally offer evening tours at 6:00pm.

Can I arrange for a guided tour of the exhibits?

If you book a group in advance, we may be able to accommodate group tours in the Museum. Please Contact Us for more information.

I have an object or photos I would like to donate, should I bring it with me?

We are not currently accepting artifacts for the Museum.  If you have additional questions, please contact us.

How much is admission for the 9/11 Tribute Museum?

Visit our Admissions page for a list of prices.

Do tours run every day?

Tours take place every day of the year except September 11, Thanksgiving and December 25.

Can I take photos or videos while I’m at the 9/11 Tribute Museum?

You are welcome to take still photography and videography for personal and editorial use by means of phones, hand-held cameras and tablet devices inside the 9/11 Tribute Museum. Editorial use is defined as being non-commercial in nature, such as news reporting, criticism, and education.

Use of such photography/videography for commercial purposes is prohibited. The 9/11 Tribute Museum reserves the right to withhold and/or withdraw permission to photograph on its premises or to reproduce photographs taken on its premises.

Inquiries and proposals regarding commercial uses of photography/videography on the premises of the 9/11 Tribute Museum may be directed to info@911tributemuseum.org.

How can I participate as a vendor in the Museum’s store?

Please send a general inquiry and someone from our team will be in touch.

Are there any discounts available?

The 9/11 Tribute Museum offers discounted admission to students, seniors, firefighters, police officers, EMS workers, and members of the military. Visit our Admissions page for a list of prices.

Where do the walking tours go?

9/11 Tribute Museum walking tours proceed depart from the museum and proceed north to the Firefighters’ Memorial at Greenwich and Liberty Streets, then go onto the 9/11 Memorial plaza. Please note that more than 90% of the tours are outdoors.

Is there a bag or coat check at the Museum?

We do not offer a bag or coat check at this time.

Where can I find a listing of current job and internship opportunities?

Learn more about current internships and job opportunities with the 9/11 Tribute Museum.

I don’t see tour tickets available for the day I’d like. Is there a way to get them some other way?


Tour tickets are often available at the 9/11 Tribute Museum the same day. Please inquire when you arrive as to the next available tour.

What can I expect on a guided walking tour?

Because each tour guide shares their personal and unique story, every tour is different (some guests choose to go on multiple tours for that reason!). Each tour’s basic format is the same, and your guides will show you the Firefighters’ Memorial, the 9/11 Memorial plaza and the Survivor Tree.  They will also share information about the attacks and their aftermath, Lower Manhattan, and their personal September 11th stories.

Do you offer packages with One World Observatory?

Yes, please visit One World Observatory Combo for details.

Are tickets sent via mail or email?

If you book in advance online, your tickets will be emailed to you. You may also use your pass at the door, as well. Visit our Combo Passes page for a list of official partner passes.

How long are walking tours?

Walking tours are approximately 75 minutes in length.

Do you offer packages with the Statue Of Liberty and Ellis Island?

Yes, please visit Statue Of Liberty Combo for details.

Is 9/11 Tribute Museum admission included with New York Pass, Explorer Pass, or other tour passes?

Visit our Combo Passes page for a list of official partner passes.

Where do the walking tours meet?

Walking tours meet and depart from the lobby of the 9/11 Tribute Museum, located at 92 Greenwich Street, not he corner of Rector Street.

I am a 9/11 family member or rescue and recovery worker. How do I register for tickets to visit One World Observatory through the ticket program?

Tickets for 9/11 family members, and rescue and recovery workers must be requested at least one week in advance. Please submit a One World Observatory Complimentary Ticket Program form to register for the program.

How do I book a guided walking tour with the Explorer Pass?

Walking tours must be booked in person with your Explorer Pass. Please bring your pass to the 9/11 Tribute Museum and inquire there as to the next available tour.

How do I prepare for weather conditions?

The 9/11 Tribute Museum’s walking tours are held outdoors and run, rain or shine. For inclement and severe weather, we do have an alternate indoor tour route that your guide may choose to use. In the extremely rare event that weather conditions cause the National September 11th Memorial to be closed, your tour might also be held within our galleries.

Are you the same museum as the National 9/11 Memorial & Museum?

No, we are a separate entity from the National 9/11 Memorial & Museum. The National Museum has its own admission costs. For more information on the 9/11 Memorial & Museum, visit 911memorial.org.

How do I make a reservation with my New York Pass or Sightseeing Pass?


You cannot make reservations in advance. Please bring your pass to the 9/11 Tribute Museum and inquire there.

Do you offer walking tours for large groups?

Yes, details on arranging groups may be found on Group Visits.

What is the 9/11 Tribute Museum?

The 9/11 Tribute Museum (formerly known as the 9/11 Tribute Center) was founded in 2006 by the September 11th Families Association, a non-profit organization.  The 9/11 Tribute Museum historical exhibitions share the first person perspective of people who experienced 9/11. Visitors discover the tremendous spirit of resilience and service that arose after the attacks, and are encouraged to honor the legacy of that spirit through volunteerism and acts of kindness in their own communities. Personal gallery and walking tour experiences are available for student and group visits.

Are there discounts for 9/11 family members?


Admission for 9/11 family members is always free.

Do you offer walking tours in different languages?

Our regular tours are conducted in English. We may be able to accommodate groups in other languages with advanced notice, please Contact Us for further details.

What can I expect to see and learn on my visit?

The Museum presents videos, artifacts and “Person to Person History,” linking visitors who want to understand the historic events of 9/11 with those who experienced them.  Learn about the unprecedented rescue and recovery operations, the rebuilding of communities, be inspired by personal journeys of healing and the unprecedented acts of generosity from around the world.  From darkness to light, exhibitions begin with the history of Lower Manhattan, recount the events of 9/11, artifacts represent the rescue and recovery, hear the stories of those who were there along with a tribute of remembrance.

Does my ticket include admission to the 9/11 Memorial & Museum?

No, we are a separate entity from the National 9/11 Memorial & Museum. If you take one of our walking tours, you will see the Memorial. The National Museum has its own admission costs. For more information on the 9/11 Memorial & Museum, visit 911memorial.org.

Are walking tours included with 9/11 Tribute Museum admission?

Walking Tours and Museum Admission are booked together or separately, your choice.

What is the mission of the Tribute Museum?

The 9/11 Tribute Museum (formerly known as the 9/11 Tribute Center) was founded in 2006 by the September 11th Families’ Association, a non-profit organization, to share the personal stories of family members, survivors, rescue and recovery workers, volunteers and Lower Manhattan residents affected by the 9/11 terrorist attacks with visitors.  The 9/11 Tribute Museum offers visitors the opportunity to learn factual information about the attacks, the unprecedented rescue and recovery operations and the rebuilding of both Lower Manhattan and of people’s lives from those who were there.  These galleries not only tell the stories of 9/11, they also focus on the many ways that people in the 9/11 community have healed by reaching out to help other people affected by trauma and loss.  The exhibits culminate in describing “service to the world” and highlight domestic and international projects that have grown out of the compassion people experienced after 9/11.  All proceeds benefit educational programs, historical preservation and support for the 9/11 community.

How do I arrange a visit for a group of adults?

To arrange a visit for a group of 15 or more adults, please fill out the form on our Group Visits page and a member of our team will respond to your inquiry.

Is admission to the 9/11 Tribute Museum included with a walking tour?

If you purchase a Walking Tour, the Museum Admission is included.

How did the Tribute Museum begin?

The 9/11 Tribute Museum (formerly known as the 9/11 Tribute Center) was founded in 2006 by the September 11th Families’ Association, a non-profit organization, to share the personal stories of family members, survivors, rescue and recovery workers, volunteers and Lower Manhattan residents affected by the 9/11 terrorist attacks with visitors.

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