FAQs
We are located at 92 Greenwich Street, on the corner of Greenwich and Rector Street.
To arrange a visit for a group of students, please fill out the form on our Book A Class Visit page and a member of our team will respond to your inquiry.
Walking tours must be booked in person with your Explorer Pass. Please bring your pass to the 9/11 Tribute Museum and inquire there as to the next available tour.
The 9/11 Tribute Museum and the National September 11th Memorial & Museum are separate non-profit institutions that both share the history of the tragic events that changed the world.
The 9/11 Tribute Museum remembers 9/11 in galleries and on walking tours through the stories of those directly experienced the tragic events – family members who lost loved ones, survivors, Lower Manhattan residents and workers and rescue and recovery workers. It offers visitors, through artifacts, stories, photos and videos, the ability to learn factual information about the events, the unprecedented rescue and recovery operations and the tremendous spirit of resilience and service that arose after the attacks and continues today.
The National September 11 Memorial Museum serves as the country’s principal institution concerned with exploring the implications of the events of 9/11, documenting the impact of those events and exploring 9/11’s continuing significance. The Museum tells the story of 9/11 through interactive technology, archives, narratives and a growing permanent collection of artifacts, stories, photos, video and other materials that shape our shared history.
The Battery Parking Garage (tel. 212-425-1065) is a paid parking facility located just to the south of the 9/11 Tribute Museum, less than one block away, at 70 Greenwich Street, New York, NY 10006.
We also offer Distance Learning programs, where students will be given the chance to foster a connection with members of the 9/11 community and explore the history of the event through live videoconferencing. To learn more or request pricing, visit our Distance Learning page.
Parents and guardians are the best judge of what content is appropriate for their children, how their child would react, and whether the 9/11 Tribute Museum is right for their child. That said, children of all ages have come through our galleries and gone on walking tours. In our gallery focused on September 11, 2001, there are videos of the planes hitting the towers, and of the towers collapsing, but it is easy to steer your child around these, should you wish to avoid them. Please ask any of our guides and/or staff for any additional questions.
Learn more about our criteria for becoming a volunteer walking tour guide and fill out an application to Become a volunteer.
The 9/11 Tribute Museum is open every day except September 11, Thanksgiving and December 25. Our hours are Monday through Saturday from 10:00am—6:00pm, with last admission at 5:30pm, and Sunday 10:00am—5:00pm, with last admission at 4:30pm.
Details on arranging groups may be found on our Group Visits page.
Yes, the museum is wheelchair accessible and ADA compliant.
Thank you for considering a donation. Donations may be made by visiting our Donation page.
We offer discounted Museum admission to students, seniors, firefighters, police officers, EMS workers, and members of the military. Please be prepared to provide a valid ID upon arrival.
We offer a variety of educational programs. You can learn more about setting up a class trip on our Class Visit page.
Yes.
Yes, to learn more about partnering with us, visit our Corporate Partnerships page.
If you book in advance online, your tickets will be emailed to you. You may buy tickets or use your travel pass at the door as well.
Visit Guided Tours for everything you need to know about our walking tours of the 9/11 Memorial.
We find that most of our visitors spend between 30-45 minutes in the Museum, but you may spend as much time as you like.
We have a number of membership packages visit our Membership page to choose the one that is right for you.
No. We are a separate entity from the National 9/11 Memorial & Museum. Our guided tours take place on the 9/11 Memorial plaza, but 9/11 Memorial Museum is not included in the price of our tours or our museum admission. You can visit 911memorial.org/visit for details on admission to the 9/11 Memorial Museum.
Tours are held every day at 11:00am, 12:00pm, 1:00pm, 2:00pm, and 3:00pm. During the summer season, additional tours are held on Fridays and Saturdays. We also occasionally offer evening tours at 6:00pm.
If you book a group in advance, we may be able to accommodate group tours in the Museum. Please Contact Us for more information.
We are not currently accepting artifacts for the Museum. If you have additional questions, please contact us.
Visit our Admissions page for a list of prices.
Tours take place every day of the year except September 11, Thanksgiving and December 25.
You are welcome to take still photography and videography for personal and editorial use by means of phones, hand-held cameras and tablet devices inside the 9/11 Tribute Museum. Editorial use is defined as being non-commercial in nature, such as news reporting, criticism, and education.
Use of such photography/videography for commercial purposes is prohibited. The 9/11 Tribute Museum reserves the right to withhold and/or withdraw permission to photograph on its premises or to reproduce photographs taken on its premises.
Inquiries and proposals regarding commercial uses of photography/videography on the premises of the 9/11 Tribute Museum may be directed to info@911tributemuseum.org.
Please send a general inquiry and someone from our team will be in touch.
The 9/11 Tribute Museum offers discounted admission to students, seniors, firefighters, police officers, EMS workers, and members of the military. Visit our Admissions page for a list of prices.
9/11 Tribute Museum walking tours proceed depart from the museum and proceed north to the Firefighters’ Memorial at Greenwich and Liberty Streets, then go onto the 9/11 Memorial plaza. Please note that more than 90% of the tours are outdoors.
We do not offer a bag or coat check at this time.
Learn more about current internships and job opportunities with the 9/11 Tribute Museum.
Tour tickets are often available at the 9/11 Tribute Museum the same day. Please inquire when you arrive as to the next available tour.
Because each tour guide shares their personal and unique story, every tour is different (some guests choose to go on multiple tours for that reason!). Each tour’s basic format is the same, and your guides will show you the Firefighters’ Memorial, the 9/11 Memorial plaza and the Survivor Tree. They will also share information about the attacks and their aftermath, Lower Manhattan, and their personal September 11th stories.
Yes, please visit One World Observatory Combo for details.
If you book in advance online, your tickets will be emailed to you. You may also use your pass at the door, as well. Visit our Combo Passes page for a list of official partner passes.
Walking tours are approximately 75 minutes in length.
Yes, please visit Statue Of Liberty Combo for details.
Visit our Combo Passes page for a list of official partner passes.
Walking tours meet and depart from the lobby of the 9/11 Tribute Museum, located at 92 Greenwich Street, not he corner of Rector Street.
Tickets for 9/11 family members, and rescue and recovery workers must be requested at least one week in advance. Please submit a One World Observatory Complimentary Ticket Program form to register for the program.
Walking tours must be booked in person with your Explorer Pass. Please bring your pass to the 9/11 Tribute Museum and inquire there as to the next available tour.
The 9/11 Tribute Museum’s walking tours are held outdoors and run, rain or shine. For inclement and severe weather, we do have an alternate indoor tour route that your guide may choose to use. In the extremely rare event that weather conditions cause the National September 11th Memorial to be closed, your tour might also be held within our galleries.
No, we are a separate entity from the National 9/11 Memorial & Museum. The National Museum has its own admission costs. For more information on the 9/11 Memorial & Museum, visit 911memorial.org.
You cannot make reservations in advance. Please bring your pass to the 9/11 Tribute Museum and inquire there.
Yes, details on arranging groups may be found on Group Visits.
The 9/11 Tribute Museum (formerly known as the 9/11 Tribute Center) was founded in 2006 by the September 11th Families Association, a non-profit organization. The 9/11 Tribute Museum historical exhibitions share the first person perspective of people who experienced 9/11. Visitors discover the tremendous spirit of resilience and service that arose after the attacks, and are encouraged to honor the legacy of that spirit through volunteerism and acts of kindness in their own communities. Personal gallery and walking tour experiences are available for student and group visits.
Admission for 9/11 family members is always free.
Our regular tours are conducted in English. We may be able to accommodate groups in other languages with advanced notice, please Contact Us for further details.
The Museum presents videos, artifacts and “Person to Person History,” linking visitors who want to understand the historic events of 9/11 with those who experienced them. Learn about the unprecedented rescue and recovery operations, the rebuilding of communities, be inspired by personal journeys of healing and the unprecedented acts of generosity from around the world. From darkness to light, exhibitions begin with the history of Lower Manhattan, recount the events of 9/11, artifacts represent the rescue and recovery, hear the stories of those who were there along with a tribute of remembrance.
No, we are a separate entity from the National 9/11 Memorial & Museum. If you take one of our walking tours, you will see the Memorial. The National Museum has its own admission costs. For more information on the 9/11 Memorial & Museum, visit 911memorial.org.
Walking Tours and Museum Admission are booked together or separately, your choice.
The 9/11 Tribute Museum (formerly known as the 9/11 Tribute Center) was founded in 2006 by the September 11th Families’ Association, a non-profit organization, to share the personal stories of family members, survivors, rescue and recovery workers, volunteers and Lower Manhattan residents affected by the 9/11 terrorist attacks with visitors. The 9/11 Tribute Museum offers visitors the opportunity to learn factual information about the attacks, the unprecedented rescue and recovery operations and the rebuilding of both Lower Manhattan and of people’s lives from those who were there. These galleries not only tell the stories of 9/11, they also focus on the many ways that people in the 9/11 community have healed by reaching out to help other people affected by trauma and loss. The exhibits culminate in describing “service to the world” and highlight domestic and international projects that have grown out of the compassion people experienced after 9/11. All proceeds benefit educational programs, historical preservation and support for the 9/11 community.
To arrange a visit for a group of 15 or more adults, please fill out the form on our Group Visits page and a member of our team will respond to your inquiry.
If you purchase a Walking Tour, the Museum Admission is included.
The 9/11 Tribute Museum (formerly known as the 9/11 Tribute Center) was founded in 2006 by the September 11th Families’ Association, a non-profit organization, to share the personal stories of family members, survivors, rescue and recovery workers, volunteers and Lower Manhattan residents affected by the 9/11 terrorist attacks with visitors.