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Visiting The 9/11 Tribute Museum
Experience the 9/11 Memorial With Those Who Were There
The unique hallmark of the Tribute since its opening in 2006 are the Person to Person Histories. Family members, survivors, first responders, and people who live in Lower Manhattan share their stories on walking tours and in our galleries.
The 9/11 Tribute Museum offers factual information about the events of September 11 and its aftermath, but also highlights the tremendous spirit of resilience, compassion and service that arose after the attacks and offers inspiration for visitors to honor the legacy of these actions through volunteerism and acts of kindness in their own communities.
The 9/11 Tribute Museum and the National September 11th Memorial & Museum are separate non-profit institutions that both share the history of the tragic events that changed the world. Admission to the 9/11 Tribute Museum does not include access to the National September 11th Memorial & Museum.
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Custom packages & pricing available for your group
It was an unexpected somber joy. The talent and gift of [our guide] captured this moment in history in a way that made you feel you were personally present, sharing every emotional step. [He] reminded me how proud I am to be an American. Don't miss this creative presentation. You'll walk away a different person.
A beautifully organized, well thought out tribute to a day that the world won't forget. You walk throughout the [museum] with goosebumps in awe as you relive the events of September 11th....
A once in a life time opportunity to meet people with a personal link to 9/11. I honestly would go to New York for the sole purpose of revisiting the Tribute [Museum]. So different to any other experience. So much respect.
I can't express how well done this museum depicted events leading up to that dreadful day, emotions of that day and how we recovered as a nation. Volunteers were fantastic and passionate about the museum and NYC!
She told the story so well and with her heart and true feelings. I was very humbled this day. I had so many emotions flowing through me, sad, uplifting and anger. I will never forget the experience of going there.
We, as a group of eight ranging from ages 9 - 65 years old went on the walking tour. Definitely include this in your visit to the 9/11 memorial. Our guides, Joan and Pete painted such a real and vivid picture of the terrorist attack that brought NY to it’s knees and the world together as we watched the horror unfold on that unforgettable day and the weeks, months and years to follow.
Me and my daughter visited today. We enjoyed this very much. The firefighter that talked was really informative and gave us a look into what it was like to be there. We are so glad we decided to come. Thank you so much!
Their depth of knowledge and individual personal stories stemming from the events that took place on 9/11 were very touching and highly informative … the [9/11 Tribute Museum] added such a high degree of depth and context to our experience in a very intimate way.
This might be the most powerful memory we take from our trip to NYC.
Everyone knows about the events of 9/11 but this museum focuses on the personal stories of those involved. A very moving experience.
Frequently Asked Questions
The 9/11 Tribute Museum is open every day except September 11, Thanksgiving and December 25. Our hours are Tuesday through Saturday from 10:00am—5:00pm, with last admission at 4:30pm.
Tour tickets are often available at the 9/11 Tribute Museum the same day. Please inquire when you arrive as to the next available tour.
Visit our Combo Passes page for a list of official partner passes.
No. We are a separate entity from the National 9/11 Memorial & Museum. Our guided tours take place on the 9/11 Memorial plaza, but 9/11 Memorial Museum is not included in the price of our tours or our museum admission. You can visit 911memorial.org/visit for details on admission to the 9/11 Memorial Museum.
Tours are held every day at 11:00am, 12:00pm, 1:00pm, 2:00pm, and 3:00pm. During the summer season, additional tours are held on Fridays and Saturdays. We also occasionally offer evening tours at 6:00pm.
9/11 Tribute Museum walking tours proceed depart from the museum and proceed north to the Firefighters’ Memorial at Greenwich and Liberty Streets, then go onto the 9/11 Memorial plaza. Please note that more than 90% of the tours are outdoors.
Walking tours are approximately 75 minutes in length.
The 9/11 Tribute Museum’s walking tours are held outdoors and run, rain or shine. For inclement and severe weather, we do have an alternate indoor tour route that your guide may choose to use. In the extremely rare event that weather conditions cause the National September 11th Memorial to be closed, your tour might also be held within our galleries.
Parents and guardians are the best judge of what content is appropriate for their children, how their child would react, and whether the 9/11 Tribute Museum is right for their child. That said, children of all ages have come through our galleries and gone on walking tours. In our gallery focused on September 11, 2001, there are videos of the planes hitting the towers, and of the towers collapsing, but it is easy to steer your child around these, should you wish to avoid them. Please ask any of our guides and/or staff for any additional questions.
Yes, the museum is wheelchair accessible and ADA compliant.
We find that most of our visitors spend between 30-45 minutes in the Museum, but you may spend as much time as you like.
You are welcome to take still photography and videography for personal and editorial use by means of phones, hand-held cameras and tablet devices inside the 9/11 Tribute Museum. Editorial use is defined as being non-commercial in nature, such as news reporting, criticism, and education.
Use of such photography/videography for commercial purposes is prohibited. The 9/11 Tribute Museum reserves the right to withhold and/or withdraw permission to photograph on its premises or to reproduce photographs taken on its premises.
Inquiries and proposals regarding commercial uses of photography/videography on the premises of the 9/11 Tribute Museum may be directed to email@example.com.