Tour the 9/11 Memorial With Those Who Were There
The 9/11 Tribute Museum offers guided tours of the 9/11 Memorial plaza that are all lead by people with a direct connection to 9/11 – survivors, family members who lost loved ones, first responders, recovery workers and people who lived and worked in lower Manhattan. This is a unique and personal experience in which you will learn the facts of 9/11 but also hear the personal story of your guide.
The tour includes a brief history of the World Trade Center as well as information on the attacks on 9/11 and their aftermath. Stops on the tour include, among others, the Firefighter Memorial Wall, the Survivor Tree and the September 11th Memorial plaza, and ends in a discussion of the rebuilding of the new World Trade Center.
About the Tribute Museum
This ticket also includes admission to the 9/11 Tribute Museum. The 9/11 Tribute Museum offers visitors a place where they can learn about the historic events of that day, along with the personal experiences, the unprecedented rescue and recovery operations, and the tremendous spirit of support and generosity that arose after the attacks.
Through video, artifacts and “Person to Person History,” visitors discover the tremendous spirit of resilience and service that arose after the attacks, and are encouraged to honor the legacy of that spirit through volunteerism and acts of kindness in their own communities.
Frequently Asked Questions
The 9/11 Tribute Museum is open every day except September 11, Thanksgiving and December 25. Our hours are Monday through Saturday from 10:00am—6:00pm, with last admission at 5:30pm, and Sunday 10:00am—5:00pm, with last admission at 4:30pm.
Tour tickets are often available at the 9/11 Tribute Museum the same day. Please inquire when you arrive as to the next available tour.
Visit our Combo Passes page for a list of official partner passes.
No. We are a separate entity from the National 9/11 Memorial & Museum. Our guided tours take place on the 9/11 Memorial plaza, but 9/11 Memorial Museum is not included in the price of our tours or our museum admission. You can visit 911memorial.org/visit for details on admission to the 9/11 Memorial Museum.
Tours are held every day at 11:00am, 12:00pm, 1:00pm, 2:00pm, and 3:00pm. During the summer season, additional tours are held on Fridays and Saturdays. We also occasionally offer evening tours at 6:00pm.
9/11 Tribute Museum walking tours proceed depart from the museum and proceed north to the Firefighters’ Memorial at Greenwich and Liberty Streets, then go onto the 9/11 Memorial plaza. Please note that more than 90% of the tours are outdoors.
Walking tours are approximately 75 minutes in length.
The 9/11 Tribute Museum’s walking tours are held outdoors and run, rain or shine. For inclement and severe weather, we do have an alternate indoor tour route that your guide may choose to use. In the extremely rare event that weather conditions cause the National September 11th Memorial to be closed, your tour might also be held within our galleries.
Parents and guardians are the best judge of what content is appropriate for their children, how their child would react, and whether the 9/11 Tribute Museum is right for their child. That said, children of all ages have come through our galleries and gone on walking tours. In our gallery focused on September 11, 2001, there are videos of the planes hitting the towers, and of the towers collapsing, but it is easy to steer your child around these, should you wish to avoid them. Please ask any of our guides and/or staff for any additional questions.
Yes, the museum is wheelchair accessible and ADA compliant.
We find that most of our visitors spend between 30-45 minutes in the Museum, but you may spend as much time as you like.
You are welcome to take still photography and videography for personal and editorial use by means of phones, hand-held cameras and tablet devices inside the 9/11 Tribute Museum. Editorial use is defined as being non-commercial in nature, such as news reporting, criticism, and education.
Use of such photography/videography for commercial purposes is prohibited. The 9/11 Tribute Museum reserves the right to withhold and/or withdraw permission to photograph on its premises or to reproduce photographs taken on its premises.
Inquiries and proposals regarding commercial uses of photography/videography on the premises of the 9/11 Tribute Museum may be directed to email@example.com.