Tour the 9/11 Memorial With Those Who Were There

Guided Tour

The 9/11 Tribute Museum offers guided tours of the 9/11 Memorial plaza that are all lead by people with a direct connection to 9/11 – survivors, family members who lost loved ones, first responders, recovery workers and people who lived and worked in lower Manhattan. This is a unique and personal experience in which you will learn the facts of 9/11 but also hear the personal story of your guide.

The tour includes a brief history of the World Trade Center as well as information on the attacks on 9/11 and their aftermath.  Stops on the tour include, among others, the Firefighter Memorial Wall, the Survivor Tree and the September 11th Memorial plaza, and ends in a discussion of the rebuilding of the new World Trade Center.

About the Tribute Museum

This ticket also includes admission to the 9/11 Tribute Museum. The 9/11 Tribute Museum offers visitors a place where they can learn about the historic events of that day, along with the personal experiences, the unprecedented rescue and recovery operations, and the tremendous spirit of support and generosity that arose after the attacks.

Through video, artifacts and “Person to Person History,” visitors discover the tremendous spirit of resilience and service that arose after the attacks, and are encouraged to honor the legacy of that spirit through volunteerism and acts of kindness in their own communities.


Uniformed Service$25
Seniors (60+)$35
Children (8-12)$20

Museum Hours

Mon – Sat10am – 6pm
Sun10am – 5pm

Museum Location

9/11 Tribute Museum
92 Greenwich Street
New York, New York 10006

  • It was an unexpected somber joy. The talent and gift of [our guide] captured this moment in history in a way that made you feel you were personally present, sharing every emotional step. [He] reminded me how proud I am to be an American. Don't miss this creative presentation. You'll walk away a different person.

    Leslie Z. - United States
    Leslie Z. - United States Read Full Review
  • A very humbling and moving experience. Booked tickets on line due to previous TA positive reviews. Not disappointed, tour conducted by a lady who lost her brother on that fateful day. She was accompanied by a serving NYPD officer who was a 1st responder on that day....

    Vada - Terrigal, Australia
    Vada - Terrigal, Australia Read Full Review
  • She told the story so well and with her heart and true feelings. I was very humbled this day. I had so many emotions flowing through me, sad, uplifting and anger. I will never forget the experience of going there.

    Craig Cloutier - Connecticut
    Craig Cloutier - Connecticut Read Full Review
  • This is a very, very emotional tour. It never ceases to amaze me, and it never ceases to make me "feel”… This was my second visit (first time was in 2014) to the 9/11 Tribute Museum… This is an amazing experience that you're not gong to find anywhere

    Sara A. - Scottsdale, Arizona
    Sara A. - Scottsdale, Arizona Read Full Review
  • Purely amazing experience! Our guide, Dalia, was perfect! She was so caring, loving and compassionate. I really have no words to explain the emotional enormity of this sacred place. Can't wait to come back.

    Dawn P.
    Dawn P. Read Full Review

Frequently Asked Questions

What are the 9/11 Tribute Museum’s operating hours?

The 9/11 Tribute Museum is open every day except September 11, Thanksgiving and December 25. Our hours are Monday through Saturday from 10:00am—6:00pm, with last admission at 5:30pm, and Sunday 10:00am—5:00pm, with last admission at 4:30pm.

I don’t see tour tickets available for the day I’d like. Is there a way to get them some other way?

Tour tickets are often available at the 9/11 Tribute Museum the same day. Please inquire when you arrive as to the next available tour.

Is 9/11 Tribute Museum admission included with New York Pass, Explorer Pass, or other tour passes?

Visit our Combo Passes page for a list of official partner passes.

Does my ticket include admission to the 9/11 Memorial & Museum?

No. We are a separate entity from the National 9/11 Memorial & Museum. Our guided tours take place on the 9/11 Memorial plaza, but 9/11 Memorial Museum is not included in the price of our tours or our museum admission. You can visit for details on admission to the 9/11 Memorial Museum.

What time do the tours take place?

Tours are held every day at 11:00am, 12:00pm, 1:00pm, 2:00pm, and 3:00pm. During the summer season, additional tours are held on Fridays and Saturdays. We also occasionally offer evening tours at 6:00pm.

Where do the walking tours go?

9/11 Tribute Museum walking tours proceed depart from the museum and proceed north to the Firefighters’ Memorial at Greenwich and Liberty Streets, then go onto the 9/11 Memorial plaza. Please note that more than 90% of the tours are outdoors.

How long are walking tours?

Walking tours are approximately 75 minutes in length.

How do I prepare for weather conditions?

The 9/11 Tribute Museum’s walking tours are held outdoors and run, rain or shine. For inclement and severe weather, we do have an alternate indoor tour route that your guide may choose to use. In the extremely rare event that weather conditions cause the National September 11th Memorial to be closed, your tour might also be held within our galleries.

Is the Museum appropriate for children?

Parents and guardians are the best judge of what content is appropriate for their children, how their child would react, and whether the 9/11 Tribute Museum is right for their child. That said, children of all ages have come through our galleries and gone on walking tours. In our gallery focused on September 11, 2001, there are videos of the planes hitting the towers, and of the towers collapsing, but it is easy to steer your child around these, should you wish to avoid them. Please ask any of our guides and/or staff for any additional questions.

Is the Museum wheelchair accessible and ADA compliant?

Yes, the museum is wheelchair accessible and ADA compliant.

Are strollers, scooters, walkers, wheelchairs or any type of mobility device permitted?


How much time does a visit to the Museum take?

We find that most of our visitors spend between 30-45 minutes in the Museum, but you may spend as much time as you like.

Can I take photos or videos while I’m at the 9/11 Tribute Museum?

You are welcome to take still photography and videography for personal and editorial use by means of phones, hand-held cameras and tablet devices inside the 9/11 Tribute Museum. Editorial use is defined as being non-commercial in nature, such as news reporting, criticism, and education.

Use of such photography/videography for commercial purposes is prohibited. The 9/11 Tribute Museum reserves the right to withhold and/or withdraw permission to photograph on its premises or to reproduce photographs taken on its premises.

Inquiries and proposals regarding commercial uses of photography/videography on the premises of the 9/11 Tribute Museum may be directed to

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