One World Observatory

One World Observatory complimentary ticket program

Visiting One World Observatory

See Forever™ at One World Observatory at One World Trade Center.

Positioned on top of the tallest building in the Western Hemisphere, on levels 100, 101, and 102 of the One World Trade Center building, One World Observatory, will provide unique, panoramic views of New York City, its most iconic sites, and surrounding waters. Three floors of innovation and inspiration will complement the seemingly endless views, evoking feelings of the city’s signature pride, hope and determination.

One World Observatory is generously offering complimentary tickets to the Observatory for immediate family members who lost a loved one on 9/11 and first responders and recovery workers who responded from September 11, 2001 through May 28, 2002 to one of the sites of the attacks. Complimentary tickets are administered by the 9/11 Tribute Museum, a project of the September 11th Families’ Association. Each family member may register for up to four tickets and each rescue and recovery worker may register for up to two tickets. Immediate family members include parents, spouses, domestic partners, siblings and children. One week advance registration is required for complimentary tickets which are only available at the 9/11 Tribute Museum. Complimentary tickets are not available at One World Observatory box office.

To reserve complimentary tickets for One World Observatory as a family member or a 9/11 first responder or recovery worker, please complete the following contact registration to submit choices for preferred date and time. Registration must be complete in order for tickets to be issued.

Directions from the 9/11 Tribute Museum will be provided to One World Observatory. From the 9/11 Tribute Museum, One World Observatory is a short walk across the 9/11 Memorial Plaza. The Observatory is located at One World Trade Center, 285 Fulton Street, New York, NY 10007. Public transportation is highly recommended due to the limited parking in the area. Visit mta.info for a complete list of transportation options.

  • It was an unexpected somber joy. The talent and gift of [our guide] captured this moment in history in a way that made you feel you were personally present, sharing every emotional step. [He] reminded me how proud I am to be an American. Don't miss this creative presentation. You'll walk away a different person.

    Leslie Z. - United States
    Leslie Z. - United States Read Full Review
  • A beautifully organized, well thought out tribute to a day that the world won't forget. You walk throughout the [museum] with goosebumps in awe as you relive the events of September 11th....

     Tamar O. - Queens, NY
    Tamar O. - Queens, NY Read Full Review
  • A once in a life time opportunity to meet people with a personal link to 9/11. I honestly would go to New York for the sole purpose of revisiting the Tribute [Museum]. So different to any other experience. So much respect.

    Elizabethsxo - Middlesbrough, UK
    Elizabethsxo - Middlesbrough, UK Read Full Review
  • I can't express how well done this museum depicted events leading up to that dreadful day, emotions of that day and how we recovered as a nation. Volunteers were fantastic and passionate about the museum and NYC!

    Sheryl Ann
    Sheryl Ann Read Full Review
  • She told the story so well and with her heart and true feelings. I was very humbled this day. I had so many emotions flowing through me, sad, uplifting and anger. I will never forget the experience of going there.

    Craig Cloutier - Connecticut
    Craig Cloutier - Connecticut Read Full Review
  • We, as a group of eight ranging from ages 9 - 65 years old went on the walking tour. Definitely include this in your visit to the 9/11 memorial. Our guides, Joan and Pete painted such a real and vivid picture of the terrorist attack that brought NY to it’s knees and the world together as we watched the horror unfold on that unforgettable day and the weeks, months and years to follow.

    Gailliskiewicz - Millsboro, Delaware
    Gailliskiewicz - Millsboro, Delaware Read Full Review
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